CRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A CASE OF SAUDI ARAMCO

Abstract

ABSTRACT
This research paper aimed to explore the critical success factors (CSFs) in the implementation of enterprise resource planning (ERP) systems within Saudi Aramco. The study focused on identifying key factors that contribute to successful ERP implementation and their implications for data management and analytics practices within the organization. To achieve these objectives, a mixed-methods approach was utilized, including a comprehensive literature review, interviews with key stakeholders, and analysis of relevant data. The study examined various CSFs such as top management support, effective project management, user training, data integrity, and interdepartmental communication. The main results of the study indicated that these factors significantly influence the successful implementation of ERP systems at Saudi Aramco. The integration of ERP and predictive analytics was found to promote better data management and analytics practices. By leveraging big data and advanced analytics techniques, organizations can gain valuable insights and make informed decisions. Based on the findings, several recommendations were provided for organizations embarking on ERP implementation. These recommendations emphasized the importance of securing strong top management support, creating a positive organizational culture, and investing in comprehensive user training programs. Additionally, organizations were advised to ensure data integrity, promote interdepartmental communication, address change management effectively, and carefully select vendors.